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In 2017, CDT went to the Federal Trade Commission with complaints about the logging practices of Hotspot Shield. Issues and Scandals the Company Has Faced in the Past To put some of the complaints about its privacy policy and efficiency, it might make users feel safe opting for it as their go-to VPN if they submitted to an external audit. By not doing this, it leaves the users unsure of the reliability and trustworthiness of the Hotspot Shield product. External Audit: Is Hotspot Shield Safe?Įven with the 2017 complaint that we will discuss in the next section, this VPN still has not submitted itself to a private third-party audit. This is especially because of such vague terms as “network information”. Though some of these are good, like your user name and email address for ease of use, the rest do not make us feel safe. Hotspot Shield collects your real IP address (though this is deleted after every session), email address, user name, unique mobile ID, hardware type, OS version, language, and network information.

Screenshot of the privacy policy of Hotspot Shield

But it does log lots of other information that could be used to track you. According to the Hotspot Shield privacy policy, the program does not log online activity. The VPNs privacy policy, coupled with this, leaves something to be desired. The company itself is based in the US, which is a chief member of the 5 Eyes Alliance. If you’re a devoted privacy lover, then there are several things about Hotspot Shield that will draw your attention and not in a good way. Hotspot Shield Privacy Policy: The Most Important Security Criterion This will help secure and strengthen your connection through an adapter driver.
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To stabilize your VPN connection, the team at Anchorfree, Hotspot Shield parent company, developed software called Anchorfree HSS VPN Adapter. OpenVPN is still a MUCH more complete solution and therefore, we think that Hotspot Shield should implement it as well. It helps increase the speed very well when dealing with long distances.Īt least that is what they said, but we don’t agree completely. This protocol, which is used by several premium cyber-security companies like McAfee, is a faster version of the OpenSSL protocol. There aren’t many choices when it comes to protocols, as Hotspot Shield uses its property protocol called Catapult Hydra. This protocol is a key agreement that changes the encryption key if it ever becomes compromised. That, coupled with the addition of perfect forward secrecy, offers a heightened level of security. To secure and keep your traffic safe, Hotspot Shield utilizes a 256-bit AES encryption system. This is bad as it can alert these sites that you are using a VPN and cause them to instigate their security protocols. But the DNS address of several websites was. Several tests have shown that the real location and IP address weren’t leaked. Testing for leaks, there were very few found except when using the Chrome extension. There is no access to WebRTC leak protection, which makes it even less safe to use. It is on automatically and can be toggled off if you want.
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The Windows app comes with built-in DNS leak protection. Kill Switch feature on the Windows application Private DNS & Leak Protection The connection is only restored when the VPN’s connection becomes available again, which helps keep all your data and browsing history safe. This inclusion makes sure to cut off the entire internet connection when your VPN connection has been lost. That is why Hotspot Shield has fitted their VPN with a kill switch feature. This means that your IP address will no longer be protected by encryption and be open to dangerous individuals, including hackers and the government. If your VPN connection fails, your computer is sent hurtling back into public mode.
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You can see our full analysis here, but for now, let’s look at the security offered by this VPN. Security: What Are the Security Tools in Apps?Ĭountless queries have been placed on sites like Reddit when it comes to whether Hotspot Shield is reliable and trustworthy. But the question is, is Hotspot Shield really safe to use? There is only one way to decide, and that is to take a look at the bare bones of this VPN. Plus, it has limited servers and no way to unblock Netflix. There are issues like a subpar policy when it comes to your privacy. Since then, it has developed into so much more.
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In 2008, Hotspot Shield burst onto the market as a free VPN.
